Returns & Exchanges
Last Updated: January 10, 2025
Thank you for shopping at The Public Market (thepublicmarket.best). We strive to ensure your complete satisfaction with every purchase. This policy outlines the rules and procedures for returns and refunds. By purchasing from our store, you agree to the terms below.
Contact Information:
Store Owner: KENYADIE YAIDIE SHAW
Return Address: 2600 ARELIOUS WALKER DR APT 311, SAN FRANCISCO, CA 94124
Email: support@thepublicmarket.best
Phone: +1 (810) 440-7206
1. Return Eligibility
You are eligible to request a return under the following conditions:
The item is unused, in its original condition, and in the original packaging.
The return request is submitted within 30 days of the delivery date.
The product is defective, damaged upon arrival, or incorrect (we sent the wrong item).
Non-Returnable Items:
Digital products (e.g., e-books, software, digital codes) due to their replicable nature.
Personalized or custom-made items.
Items damaged due to customer misuse or negligence after delivery.
2. The Return Process (Step-by-Step)
To initiate a return, please follow these steps:
Contact Us: Email us at support@thepublicmarket.best with your:
Order number
Reason for the return
Photos or a brief video of the product (especially if it’s damaged or defective)
Await Instructions: Our team will review your request and provide further instructions, including the return address (which may differ from our business address for logistics reasons).
Ship the Item: Once approved, ship the item back to us. We recommend using a trackable shipping service and insuring the package, as you are responsible for the return shipping costs unless the error was ours.
3. Refund Process
After we receive your returned item, the following will occur:
Inspection: We will inspect the item to ensure it meets the return eligibility criteria.
Approval & Processing: Once approved, your refund will be processed to the original payment method used for the order.
Timing: Please allow 3-7 business days for the refund to appear in your account after processing, depending on your bank or payment provider.
4. Non-Refundable Situations
We cannot offer refunds in the following cases:
Items returned after the 30-day window.
Items without the original packaging or showing signs of use.
Final sale items (e.g., clearance, promotional, or heavily discounted items).
Return shipping costs (unless the return is due to our error).
5. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item for a different one, please process a return for the original item and place a new order on our website.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us immediately at support@thepublicmarket.best. We will cover the return shipping costs and expedite a replacement or refund for you.
We value your trust and are committed to resolving any issues fairly and promptly. Thank you for supporting The Public Market.
